Click on the Info Tabs below to access Free Support Resources & Contact Info. Paid Support Options further below.

* Also remember to try the universal quick fix for all electronics-unplug it & plug it back in…

Sling TV Contact Number 1-888-291-5217

 

Vue Contact Number 1-877-883-7669

 

DirecTV Now

WiFi & Streaming issues can be complex as there are a lot of possible points of failure.  We suggest power cycling all of your electronics that are having issues & then using a step by step process of elimination to determine the issue & fix it.

  • STREAMING ISSUES – Please realize internet TV streams & the quality is dependent on a lot of factors: content provider, internet speed, wifi router, network, number of devices on the network, wireless interference, etc. so can vary greatly by home & device.  Our experience is that most streaming content is available in HD & we can help you alleviate almost all streaming issues that you may experience.
  • Tips For Improving Your WiFi Signal
  • HARD WIRED INTERNET – Whenever possible we recommend hard wiring your Electronics to your network via ethernet/internet.  If possible, we can help you run additional wiring.
  • WiFi ROUTER – If its not feasible to run direct wire, you will need a top quality modem & wifi router-we can provide recommendations & even help you setup your modem/router/network.
  • Estimate Your Data Usage

Comcast Xfinity Contact Number 1-800-COMCAST 

  • Unplug both your modem & wifi router & power cycle them. Turn on the modem first, then after a few minutes power on the wifi router.
  • Most internet outages are related to your provider. It is very rare to have Hardware (wifi router & modem) issues, after the initial install. Call the number above & hit the option for Internet Tech Support.
  • Data Usage Meter
  • Compatible Modems

 

CenturyLink Contact Number 1-800-244-1111 

  • Unplug both your modem & wifi router & power cycle them. Turn on the modem first, then after a few minutes power on the wifi router.
  • Most internet outages are related to your provider. It is very rare to have Hardware (wifi router & modem) issues, after the initial install. Call the number above & hit the option for Internet Tech Support.
  • Modem Compatibility Page
  • Main Internet & Modem Help Page

Some internet providers have data caps.  They are usually quite high, but it is important to remember that streaming video will use a high amount of data.

  • We recommend you always hit the Stop or Home button after you are done watching your show.
  • If you have a Roku, you can plug it directly into the TV via USB and test that it is powering off (not streaming your show) whenever you power off the TV directly.
  • If your Roku or Streaming Player is plugged in separately you need to make sure to hit Stop or Home before turning off your TV/monitor.

Estimate Your Data Usage Here

  • RECEPTION – Getting all of your Network Channels without interruption, is sometimes a challenge.  Reception at your location is affected by many factors that are out of our control.
    • Exterior factors: distance from towers, multi-path, antenna gain, buildings, hills & trees, weather, atmosphere, etc.
    • Interior factors: things inside your home/walls that may cause issues include: TV tuner sensitivity, metal, old coax, long coax runs & numerous splits.
  • OUTDOOR ANTENNA – Putting an Antenna outside & higher will improve reception 30-50%.  We use an Outdoor Antenna that is very small & see through so the weather has very little effect (if any) on reception.  Once your Antenna is installed in the best spot, you will be getting awesome 1080 HD for all of your Local Network Channels!  Unless you are in a tough coverage area, your reception should usually stay good in all conditions.
  • THE RIGHT TOOLS – We always test your coverage on our Signal Meter when we first arrive at your home. Even with all of these precautions there are no guarantees (98% of the time we are able to get all Network channels uninterrupted).  However, our experience along with our Professional Signal Meter will give you your best chance for success & help you get it done right the first time!
  • FCC PROTECTION & RULES – Believe it or not, no matter where you live, everyone has a legal right to get TV for free via an Antenna!  Even if you are in an Apartment or Condo, there is little your HOA can do to prevent you from having an Outdoor Antenna.  The FCC has several different rules covering what type of Antenna & where you can mount an Antenna.  freeTVEE is not responsible for contacting your HOA, so please do this before scheduling your installation, if you have any concerns.

BLANK SCREEN-Try the following steps in order:

  1. Make sure all your equipment is plugged in and turned on, including DVR/Streaming Media Player/PC, TV and A/V Receiver.
  2. Make sure the TV/AVR is on the correct input (whatever input you normally watch TV on, HDMI 1, HDMI 2, etc.).
  3. Check all connections in TV & in your devices to make sure they are pushed in all of the way.
  4. Restart the devices, TV & AVR.
  5. Unplug the devices, TV & AVR for 20 seconds and then restart.
  6. Try swapping out cables w/ ones that you know work. Get new HDMI, etc. cables & try using them instead of the old ones.

NO SOUND-Try the following steps in this order & test if it works after each step:

  • Make sure the TV or AVR isn’t on mute, and the volume is turned up.
  • Make sure the AVR is turned on, possible try a different source to make sure it is working (like FM radio).
  • Make sure the AVR is on the right input for TV (where ever it usually is to watch TV and get audio).
  • Restart the audio receiver or TV.
  • Unplug the devices, TV & Audio receiver and restart all of them.
  • Switch our the audio cable(s) going from the HTPC to the TV/AVR, and from the AVR to the TV.

If none of this worked freeTVEE can attempt to troubleshoot & fix your issue for 1x fee. We also offer Service Plans for discounted on call help!

Media Center PCs are being phased out as newer, better & cheaper technologies have come into the market, however the following page links will help with most issues:

  1. Common Issues & Fixes
  2. MCPC Quick Start Guide
  3. MCPC New Customer Guide-more detailed than QSG

Customer service is our top priority!

  • Since we just charge you 1x for the initial setup & charge no ongoing monthly rate, we can not afford to offer ongoing service/support for free.
  • We are happy to offer help for our normal hourly rate ($60 trip charge & 2 hour minimum for in home) or you can subscribe to one of our inexpensive Support Plans.
  • Most Hardware Manufacturers or Streaming Service providers offer online help guides & toll free tech support for any issues with their products or services-which are conveniently listed on this page.

freeTVEE is your On Demand Technology Concierge

One point of contact for all of your Technology, Networking & Cord Cutting questions or problems!

Choose A Plan
  •   Comcast/Centurylink Negotiate Bill Way Down
    Imagine paying only $20-$60 per month for internet without ever lifting a finger! freeTVEE uses over 20 years of Telecom billing experience to negotiate your internet bill way down.
  •   Troubleshooting Advice
    Today's modern home has a lot of electonics. The integration of all of the electronics in your home is complex & has lots of possible failure points. We help you analyze your problems & provide solutions for you to troubleshoot & fix them!
  •   # Of Devices Supported
    We will help you troubleshoot a max of this many devices over the 12 month term.
  •   Unlimited Cord Cutting Q&A Consultations
    People dumping Pay TV in record numbers has created a hot mess of Cluttered, Confusing & Constantly Changing Cord Cutting choices. Contact our Experts anytime you have a question or need advice & we will get you a quick answer!
  •   Free Electronics Buying Advice & Deal Finder
    Electronics & Technology are changing at a rapid pace. Our experts will help you get the right electronics at the best possible price!
  •   Unlimited Access to the entire freeTVEE Website
    Get FREE access to the entire freeTVEE website. Including all of our updated Helpguides covering Cord Cutting, Streaming, Hardware, Networking & other great money saving tips!
  •   Discounted Phone, Email & Remote Access Repair
    Some problems can be fixed via phone, email or remote access support. If possible, we will help you fix most issues remotely at a discounted rate of 10-40% off!
  •   Discounted Hourly Rate For Live In Home Work
    Some jobs or problems need in person support. Our friendly technicians will come directly to your home & help you for a discounted rate of 10-20% off!
  •   Discounted Hardware on items freeTVEE sells & installs
    Today's Technology changes at a rapid pace. You can count on freeTVEE to keep up with the latest & greatest new Hardware. Get any new Hardware that we stock, sell & install for 5-10% off our retail price!

Sprout

$12.99/mo. billed annually
  • Modem, Router, ISP, Streaming, SMP, Antenna & TV
  • 5
  • 10%

Blossom

$18.99/mo. billed annually
  • SPROUT + Basic PC, HTPC, AVR, Home Theater, Audio
  • 10
  • 20% OFF
  • 10% OFF
  • 5% OFF

Garden

$24.99/mo. billed annually
  • BLOSSOM + All Devices or Second Home
  • 15
  • 40% OFF
  • 20% OFF
  • 10% OFF

freeTVEE is not a Hardware Manufacturer nor a Service Provider. We simply provide Installation & Consulting services, based on our experience in the industry. Any in person repair will have a 1x $60 trip charge & a 2 hour minimum at a discounted hourly rate (see above). We can’t guarantee to have a solution for everything, but know a lot about a lot 😉

You can see details on all of the Hardware & Services we use here:

Add a DVR with NO Monthly Rate!

Upgrade your free HD TV Channels by adding a DVR-get a full TV Guide, Pause live TV, Record your favorite Network shows & Skip Commercials w/ the touch of a button!

Add any Cable Channel streaming in HD!

All of the top 50 Cable Channels are now legally available in HD streaming-Live, On Demand & w/ a DVR! Get the exact same channels for a lot less money & no contract.